Training and development workshops

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Development for success

All training programmes are tailored to meet specific client needs. The following is a guide to the subject areas available, which may be run as individual units, or linked together to create an ongoing development programme for a variety of staff. Your own policies and procedures can be integrated, and the length and emphasis can be varied to suit particular organisational objectives.

Our training style is interactive, and designed to engage participation, secure delegate commitment to change, and deliver results.

training workshop

Personal Development

•  Assertiveness and confidence building

•  Communication skills

•  Communications in business

•  Dealing with difficult people and situations

• Presentation skills

•  Managing stress

•  Time management and organisation

•  Whole life balance

Management Development

•  Leadership

•  Teamwork

•  Teambuilding

•  Getting the best out of staff

•  Staff recruitment

•  Appraisal and workplace assessment

•  Running effective and efficient meetings

Training and Staff Development Skills

•  Coaching

•  Mentoring

•  Delivering to groups

•  Practical training one-to-one

Customer service and Quality

•  Delivering world class customer service

•  Managing quality customer service

•  Handling complaints

•  Professional telephone skills

Selling skills

•  Effective selling skills

•  Reception sales skills

•  Telephone selling skills

Welcome to Excellence

Sue Daly is licensed to deliver the Regional Tourist Board Partnership's Welcome to Excellence programmes, covering a range of topics related to customer service.